There are numerous ways to leave feedback and reviews on a company's products or services these days. What many people don't realize, is that most all review sites that exist are typically one-sided and allow for anyone with internet access to say anything they want about a company. Whether they have actually done business with them or not, and in many cases they are unable to retract or edit their initial comments if and when a company follows through on a promise, etc.
The following websites are examples of places that anyone in the world can log-on and write whatever they want about a business.
- Better Business Bureau "BBB"
We at Monster Transmission have literally served tens of thousands of customers world-wide. We have forged strong relationships over time with many television programs, celebrities, and industry experts with our high quality and service standards. Over the years we have received thousands of testimonials and positive reviews from satisfied clients, written, audio, and even video testimonies. Putting us as the leader in the custom transmission industry.
During this same time we have received our fair share of negative reviews online. Though we appreciate when someone shares their feedback about an experience, we also would like you to know that we take them very seriously and act of them. From our findings, many of these online reviews are not from actual customers! We have found them to be everything from jealous competitors to disgruntled former employees posing as a customer. Not factual or Verified. But due to the lack of controls by the above sites, anyone can post anything.
In more cases than not, when we discover a real customer review, a resolution is made as quickly as possible. However they are unable to edit or retract their original post on many of those sites. This can leave a false impression of our company and is not a true characterization of who we are.
We are a family owned and operated business, with strict Core Values and a very focused Mission.. "To provide the highest quality products and service to every client, every time". To help clear the confusion we have partnered with TrustSpot, an organization dedicated to providing the online shopper with ONLY Verified Reviews from ACTUAL Customers.
If you have a question or concern regarding a purchase you have made with our company please call us directly at 800-708-0087 or visit the TrustSpot page provided after your purchase. We will work as quickly as possible to resolve the matter and provide you with the service you deserve!