Order Verification, WOWanty, Core Policies, Terms & Conditions
(THIS DOCUMENT REPLACES & SUPERSEDES ANY AND ALL PREVIOUS WOWANTYS/POLICIES)
Thank you for your purchase! Here at Monster Transmission, we care about getting your order right the first time. Please carefully review your invoice and order details as soon as possible. Our Account Managers will do their best to communicate with you and ensure your purchase will be a delightful experience. Note, the final decision on the specifics of your order, such as vehicle application, input/output shaft lengths, splines, engine specs, adapters, etc. are ultimately your call. Monster Transmission & Performance will not be liable for labor, shipping costs, or other incidental charges related to an incorrectly ordered product(s). Your signed order verification represents your acceptance of the terms and conditions of this entire document, and is a required step in activating your WOWanty.
RECEIVING & INSPECTING YOUR ORDER
Please inspect the packaging when receiving your Monster Transmission product(s). Shipments are insured, therefore, claims for damage must be made with the freight company. Never sign for a damaged product without notating the shipping paperwork. Do not return the merchandise to Monster Transmission unless prior arrangements have been made. Products returned without prior authorization from MTP will be refused and returned at the client’s expense.
Review the contents of your order upon receipt. You must contact Monster Transmission & Performance within 3 calendar days of delivery to report any missing or incorrect items. Any claims regarding missing items or refunds will be forfeited upon the 4th day.
ACTIVATING YOUR WOWANTY & CORE POLICY
***WOWanty becomes active on ship date once Core/Core Fee has been received***
All WOWanties are contingent upon core returns and/or fees. If the core is not returned within 30 calendar days (10 days on Quick Ship products) or a core fee is not paid in full within 90 calendar days of delivery, the WOWanty becomes null and void. Any and all core returns must be scheduled and authorized by our Core Department prior to return to Monster Transmission & Performance. If a core deposit was taken on your order, the deposit refund will be issued back to the original purchaser either via check, credit card or store credit, minus any shipping and handling fees.
All transmission cores returned for credit or WOWanty activation must be the exact replacement of the transmission purchased. The core must be complete, intact/assembled, and in rebuildable condition, and accompanied by the torque converter. Cores returned that are damaged in transit or missing components and/or the torque converter will require payment of the core fee to activate the WOWanty.
All engine & transfer case cores returned for credit or WOWanty activation must be the exact replacement of the item purchased. The core must be complete, intact/assembled, and in rebuildable condition.
You further agree to allow Monster Transmission & Performance to charge your credit card any and all costs associated with the collection of the core. If you do not cooperate with the billing of the core owed, you may be sent to collections.
If you have elected to OPT-OUT of the WOWanty by choosing not to return a core or pay a core fee, you hereby forfeit any and all WOWanty coverage, service and support and have made an “AS-IS” purchase. If you selected the Core Return Service or paid Core Return Shipping but do not return your core within the time frame specified above, you will owe the difference in the actual Core Value.
All Custom Built Transmissions have a break-in period of 500 miles. Driving during this time should be “light”, meaning no excessive use or abuse, long road trips, racing, offroading, towing, etc. Fluid level should be checked frequently.
TERMS OF THE LIMITED WOWANTY
This Limited WOWanty and Terms & Conditions of Sale Agreement are subject to the laws of Florida. Any action brought or held on the basis of the Limited WOWanty and/or Terms & Conditions of Sale Agreement will be brought and held in the courts located in Hernando county, Florida. The client assumes any and all legal fees, including attorney costs for both parties, if the client is determined to be liable in the court of law.
Transmissions supplied from Monster Transmission & Performance (referenced as “MTP”) are deemed to be quality inspected. This limited WOWanty shall only cover the original purchaser. The WOWanty is not to be extended to any other party and is non-transferrable. (a fee based option may be available with proof of purchase/invoice) Any other products offered by MTP are sold “AS-IS” unless they come with their own specified manufacturer WOWanty. 'Extended' or 'Doubled' WOWanty coverage will follow the same guidelines, terms and conditions as Monster Transmission's standard WOWanty coverage. 'Extended' or 'Doubled' WOWanty coverage does not include or extend White Glove Premium Wowanty upgrade.
The MTP WOWanty duration is dependent on the level of your build/purchase and will be listed on the invoice. Once our WOWanty Department authorizes a repair, MTP will determine a course of action that may include repair at an authorized facility or return to MTP for repair or replacement. If the unit is to be repaired, labor will be paid to an authorized facility at $50.00 per hour based on ALLDATA. WOWanty time paid for repairs has a cap of 6 hours, and must be approved in writing by a Monster WOWanty representative prior to any work being performed. Once a third
party performs a repair on our product, they now assume full responsibility of the product and you release MTP from any liability or coverage.
Limited WOWanty DOES NOT cover any of the following:
Any and all freight costs including freight damage claims.
Fluid, rental cars, loss of wages, any labor costs not associated with a previous agreement made by Monster Transmission & Performance.
Removal/reinstall fees, towing costs, diagnostic fees and any other incidental costs or damages which may be associated with product failure are not covered.
Any product that has been physically altered, improperly installed or maintained.
Any product used in an improper application, abused or not used in connection with the proper parts.
Any product that is defective due to accident, neglect or unauthorized repair.
Any product where proper cooling and or fluid levels have not been maintained.
Pump, pump components, shafts, sprags, drums, planetaries and/or cases. These parts are not commonly broken, however in the event this occurs, MTP offers replacement parts at a discounted price.
The White Glove Premium WOWanty Upgrade covers up to $1,000 worth of Shipping, Labor, and Fluid costs. It is not redeemable for cash and any reimbursement requests must be accompanied by a Paid Receipt from an approved repair facility.
There are no WOWanties that extend beyond the description on the face of this document. Rebuilding of transmissions will be limited to replacement of friction materials, gaskets and seals, there will be an additional charge for parts that are damaged as a result of items not covered by this WOWanty.
MTP recommends that all transmissions and torque converters are installed by ASE certified transmission technicians to obtain optimal performance. These are highly complex drivetrain components and failure to have a unit professionally installed may result in unnecessary issues and a potential loss of WOWanty.
WOWANTY WILL BE VOIDED IF THE FOLLOWING REQUIREMENTS ARE NOT MET:
Transmission cooler lines must be flushed to avoid using old oil or metal shavings from previous transmission. High performance and towing applications must install an auxiliary transmission oil cooler. TV Cable (when necessary) must be adjusted properly for adequate function of the transmission. Any and all repairs or tampering made to a product by the client or an agent acting on behalf of the client without prior written authorization by a MTP WOWanty representative will result in loss of WOWanty. Transmissions & Torque Converters with a WOWanty of longer than 90 days, must have the transmission/torque converter serviced every 24 months or 24,000 miles (whichever occurs first). We recommend using a “Monster Service Kit”. When filing a WOWanty claim, you must provide a copy of your service receipt to show proof that the products have been properly maintained. This includes but is not limited to transmission/converter fluid flush and change. The WOWanty becomes null and void once any transmission is installed in conjunction with a used torque converter. MTP reserves the right to deny WOWanty coverage if the issue is determined not to be manufacturer related. For WOWanty Authorization, contact MTP at 800-708-0087.
Please note that failure to follow proper WOWanty procedures as outlined in this document may void your WOWanty.
During the WOWanty period, if it is determined that a unit will be replaced, the first unit must be received back at the MTP facility prior to shipment of the new unit. In the event a client would like this process expedited, a new unit will be charged full price plus shipping upfront, with a refund/store credit to be processed upon receipt of the original unit within 30 calendar days, minus any shipping fees. Any and all shipping costs are to be paid by the purchaser. If a product is incorrectly ordered it is the sole responsibility of the purchaser to return the product for an exchange (no exchanges on damaged products). MTP reserves the right to inspect defective products before an exchange is made. The client will receive an estimate for any repair recommended that is not covered by this agreement. Clients will have 30 days to accept repair and make payment or forfeit their products.
RETURNS, REFUNDS, AND STORE CREDIT
All returns must be pre-authorized by MTP and accompanied by a RMA number. Product returns are available on most but not all orders. All returns are subject to the Production Setup and Processing Fee listed on your original invoice, and a Restocking Fee (25% on unused products, 50% on used products, no returns on damaged products) and must be returned within 30 calendar days of ship date. Upon approval, all merchandise should be sent freight prepaid and insured to an NO returns on custom builds, engines, electronics, fluids, or special orders. Special orders, Custom Built products, layaway deposits/down payments, financed orders, electronics, fluid/oil, paint, custom parts, adapters and installation services, core fees, labor, and shipping are non-refundable. Any and all returns are offered as Store Credit, directly to the original purchaser only. Absolutely no returns after 30 days.
THIS DOCUMENT REPLACES & SUPERSEDES ANY AND ALL PREVIOUS WOWANTYS/POLICIES.
Monster Transmission & Performance does not offer a warranty on any products, they offer a WOWanty!