Terms & Conditions of Sale - Order Verification

Effective as of 10/26/2017

Thank you for your purchase! Here at Monster Transmission, we care about getting your order right the first time. Please carefully review your invoice and order details as soon as possible.  Our Client Care representatives will do their best to communicate with you and ensure your purchase will be delightful experience. Note, the final decision on the specifics of your order, such as vehicle application, input/output shaft lengths, splines, engine specs, etc.  are ultimately your call.  Monster Transmission and Performance will not be liable for labor, shipping costs, or other incidental charges related to an incorrectly ordered product(s).

Monster Transmission Shipping

Please pay close attention to the packaging when receiving your Monster Transmission product(s). Shipments are insured, therefore, claims for damage must be made with the freight company. Never sign for a damaged product without notating the shipping paperwork. Do not return the merchandise to Monster Transmission unless prior arrangements have been made.  Products returned freight collect will be refused and returned at the client’s expense.

***Warranty becomes active on ship date once Core/Core Fee has been received***

All warranties are contingent upon core returns and/or fees. If the core is not returned within 30 days or a core fee is not paid, the warranty becomes null and void.

Summary and Terms of Limited Warranty

Products from Monster Transmission & Performance are deemed to be free and clear of defects. This limited warranty shall only cover the original purchaser. The warranty is not to be extended to any other party and is non-transferrable.

Limited Warranty does not cover any of the following:

  • Any and all freight costs including freight damage claims.
  • Fluid, rental cars, loss of wages, any labor costs not associated with a previous agreement made by Monster Transmission & Performance.
  • Removal/reinstall fees, towing costs, inspection fees and any other incidental costs or damages which may be associated with product failure are not covered.
  • Any product that has been physically altered, improperly installed or maintained.  
  • Any product used in an improper application, abused or not used in connection with the proper parts.  
  • Any product that is defective due to accident, neglect or unauthorized repair.  
  • Any product where proper cooling and or fluid levels have  not been maintained.  
  • Any product that contains broken parts or external damage.   

There are no warranties that extend beyond the description on the face of this warranty. This warranty is subject to the following: rebuilding of transmissions will be limited to replacement of friction materials, gaskets and seals, there will be an additional charge for parts that are damaged as a result of items not covered by this warranty.

Monster Transmission & Performance recommends that all transmissions and torque converters are installed by ASE certified transmission technicians to obtain optimal performance.  Failure to have unit professionally installed may result in loss of warranty.

Terms of the limited warranty may be voided if the following requirements are not met:

Transmission cooler lines must be flushed to avoid using old oil or metal shavings from previous transmission.  High performance and towing applications must install an auxiliary transmission oil cooler.  TV Cable (when necessary) must be adjusted properly for adequate function of the transmission.  Any and all repairs or tampering made to a product by the client or an agent acting on behalf of the client without prior written authorization by a Monster Transmission & Performance warranty representative may result in loss of warranty.  Transmissions & Torque Converters with a warranty of longer than 90 days, must have the transmission/torque converter serviced every 24 months or 24,000 miles, whichever occurs first.  When filing a warranty claim, you must provide a copy of your service receipt to show proof that the products have been properly maintained.  This includes but is not limited to transmission/converter fluid flush and change.  The warranty becomes null and void once any transmission is installed in conjunction with a used torque converter.  Monster Transmission reserves the right to deny warranty coverage if the issue is believed not to be manufacturer related.  

For Warranty Authorization, contact Monster Transmission & Performance at 800-708-0087.

All warranties become active on the shipping date once the core has been received at a Monster Transmission & Performance facility or the core charge has been paid in full. Any and all returns must be authorized by our warranty department prior to return to Monster Transmission & Performance.  Under the warranty, the Monster Transmission & Performance labor to repair the unit and covered parts will be free of charge.

The warranty does not cover the following parts: pump, pump components, shafts, sprags, drums, planetaries and/or cases.  These parts are not commonly broken, however in the event this occurs, Monster Transmission & Performance offers replacement parts at a discounted price.  

The Monster Transmission & Performance warranty applied is dependent on the level of your build.  Our build levels are organized into two categories:  1. Mild build and Heavy Duty (O.E. to mild upgrades)  2.  SS and SS-Xtreme (highly customized applications).  Warranty designations are found on the purchase invoice and the warranty becomes active on the ship date once the core has been received at a Monster Transmission & Performance facility or the core charge has been paid in full (within 30 days of shipment).  Once our Warranty Department authorizes a repair, Monster Transmission will determine a course of action that may include repair at an authorized facility or return to Monster Transmission for repair or replacement.  If the unit is to be repaired, labor will be paid at $50.00 per hour based on ALLDATA warranty time for repairs to a maximum of 6 hours.  

Product Exchange

During the warranty period, if it is determined that a unit will be replaced, the first unit must be received back at the Monster Transmission & Performance facility prior to shipment of the new unit.  In the event a client would like this process expedited, a new unit will be charged full price up front, with a refund to be processed upon receipt of the original unit within 30 days.  If a product is incorrectly ordered or if you have received an incorrect product, it is the sole responsibility of the purchaser to return the product for an exchange, and a 25% restocking fee will apply. Monster Transmission & Performance reserves the right to inspect defective products before an exchange is made.  The client will receive an invoice for any repair recommended that is not covered by this agreement.  Client will have 30 days to accept repair and make payment or have unit shipped back if applicable.  

Merchandise Returns

All returns are subject to a 25% restocking fee.  Special orders, layaway and other deposits are not refundable.  Cancellation of a Monster transmission build will result in a 25% production set up fee.  To provide better client service, we require prior approval on any returned items.  Upon approval, all merchandise should be sent freight prepaid and insured to Monster Transmission & Performance.  Monster Transmission & Performance is not liable for any taxes, duties or shipping fees for domestic or international shipments.  Items returned for credit within 30 days of purchase must be in perfect unused condition.  Any order cancelled prior to shipping is subject to a 25% cancellation fee.  There are NO returns on custom builds or special orders.  Electronics, fluid / oil, labor, and shipping are non-refundable.

Additional Warranties Available (available up to 90 days after ship date)

White Glove Premium Service

This upgraded option includes an additional $1,000.00 of coverage that can be used toward shipping, labor, fluid and extends the original term of your warranty for 1 year.  Any labor reimbursements  will be made to an authorized repair facility.  Under the terms of the White Glove, the warranty becomes transferrable.  White Glove also covers planetary gears, shafts and the front pump.

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