Terms & Conditions of Sale - Order Verification

Thank you for your purchase. Here at Monster Transmission we care about getting your order right the first time!
Please carefully review your invoice and order details as soon as possible. Our Client Care Representatives will do their best to communicate with you and ensure your purchase will be a delightful experience. Note, the final decision on the specifics of your order, such as vehicle application, input/output shaft lengths, splines, engine specs, etc. are ultimately your call. Monster Transmission & Performance will not be liable for labor, shipping costs, or other incidental charges related to an incorrectly ordered product(s).

Custom Built and Packaged with Care!
Each Monster Transmission goes through an extensive quality control process from start to finish.The Freight Department puts the finishing touches on your order and will actually read off the final order information LIVE ON CAMERA!

Please pay close attention to the packaging when receiving your Monster Transmission product(s).
Shipments are insured; therefore claims for damage must be made with the freight company. Never sign for a damaged product without notating it on the shipping paperwork. Do not return the merchandise to Monster Transmission & Performance unless prior arrangements have been made. Products returned freight collect will be refused and returned at client’s expense.

We want you to know Monster Transmission & Performance is a provider of world-class products at incredible prices.
We also want you to know that we take great pride in providing our clients with excellent service. Should you have any questions or issues, we invite you to take advantage of one of the several avenues we provide to get you the service you need.

Our highly trained, courteous support staff is waiting to take your call. Whatever time it takes to assist you, that's the time you'll receive. Also offering 24/7 Voice Mail, Email & Fax. Your call is important to us so if no one is available please leave a message and a team member will return your call as soon as possible.

Our team is dedicated to providing the highest quality products and service to every client, every time.

  • Our Program Leaders are the best in the industry they deliver consistently
    superior quality programs every day that continually exceed our client's
    expectations.

  • Our sales professionals are consultative in their approach to ensure that
    programs are designed for maximum impact for each client.

  • Our office staff brings it all together for an end-to-end seamless experience.

Here at Monster Transmission, community involvement is a core component of our Mission, our Goals, and our Values. As our company grows, so does our presence in the community. Our continued contribution’s benefit the local community where we live and work and gives us an opportunity to grow our network and visibility within HernandoCounty and world wide. Yes, we sell transmissions that are shipped worldwide!

American owned and operated and located in Brooksville, FL, Monster Transmission is known to be a strong community partner who continues to not only raise thousands of dollars for many causes, but understands the power of networking. Reaching out to other companies with the same core values has given Monster Transmission the opportunity to build a network of partnerships that work together in helping to make a difference throughout many communities.

Through Monster Transmission’s Community Outreach Program our employees, their spouses and many friends of Monster Transmission continue to volunteer hundreds of hours in giving back to our community by participating in activities throughout Florida as well as donating to other events throughout the USA and world wide. We are very proud of this achievement, but mostly we are very proud of the difference we have help to make in people’s lives.

Making a difference is what we do here at Monster Transmission. Whether it is building a transmission or giving back at one of our many community events; this is the Monster Transmission way of Shifting it Forward!

SUMMARY OF TERMS & LIMITED WARRANTY
Due to the unusual stress placed on high-performance parts and because we have no control of how they are installed, used, maintained or modified outside of our own design and construction. Monster Transmission & Performance warrants that all of its products are free from defects in material and workmanship, for a period of 30 days including transmissions that were purchased without a torque converter and SS Xtreme Models, and/or a period of 90 days for Level 3 & Custom Built Transmissions that were purchased with a torque converter, Extended 3 year for Level 1 & Level 2 Transmissions purchased with a torque converter. All torque converters include a Standard 90 Day warranty and have an optional 1, 2 and 3 year extensions available at an additional investment. The warranty period begins from the date of delivery, NO EXCEPTIONS! We recommend that you keep your invoice or receipt because proof of purchase date is required. This limited warranty shall only cover the original purchaser. This warranty shall not be extended to any other person or transferee. This warranty only covers the product(s) purchased. If a product is determined or believed to be not as described or defective in any way, the terms & conditions of this agreement still apply. There are no refunds; you understand that under no circumstances can a refund or a credit card chargeback be issued. Chargebacks of any nature arising from a complaint or dispute lodged by the BUYER to his/her credit card company shall be deemed as a violation of this agreement. Where such chargeback occurs, the BUYER further agrees to indemnify Monster Transmission & Performance and shall be fully responsible for any fees associated with said chargebacks. All chargebacks and related fees shall be paid in full within 10 days notice to Monster Transmission & Performance. Failure to pay Monster Transmission & Performance the full amount due by these transactions shall constitute a violation of this contractual agreement and shall force the BUYER to incur any and all associated costs that secure Monster Transmission & Performance’s unhampered payment of said charges. These charges include, but are not limited to legal costs, credit card fees, and bank charges. You further agree to allow Monster Transmission & Performance to charge your credit card any and all costs associated with the collection of said costs. A signed warranty slip must be returned to Monster Transmission & Performance before any warranty service will be provided. This Limited Warranty and Terms & Conditions of Sale Agreement are subject to the laws of Florida. Any action brought or held on the basis of this Limited Warranty and/or Terms & Conditions of Sale Agreement will be brought and held in the courts located in Hernando County, Florida. The client assumes any and all legal fees, including attorney costs for both parties, if the client is determined to be guilty in the court of law.

TERMS OF SALE/LIMITED WARRANTY DOES NOT COVER ANY OF THE FOLLOWING:
Any and all freight damage claims. Fluid, Rental cars, loss of work, any labor costs, removal/reinstall fees, towing costs, inspection fees and any other incidental costs or damages which may be associated with product failure. Any product that has been physically altered, improperly installed or maintained. Any product used in an improper application, abused or not used in connection with the proper parts. Any product that is defective due to accident, neglect or unauthorized repair. Any product where proper cooling and/or fluid levels have not been maintained. Any product that contains broken parts or external damage. There is no implied warranty of merchantability or fitness for a particular purpose. Monster Transmission & Performance’s obligation under this warranty is limited to the repair or replacement of its products by a Monster Transmission & Performance facility. There are no warranties that extend beyond the description on the face of this warranty. This warranty is subject to the following: rebuilding of transmissions will be limited to replacement of all friction materials, gaskets and seals. There will be an additional charge for parts that are damaged as a result of items not covered by this warranty.

TERMS OF SALE/LIMITED WARRANTY IS VOID IF THESE REQUIREMENTS ARE NOT MET:

Transmission cooler lines must be flushed to avoid using old oil or metal shavings from previous transmission. High-performance and towing applications must install an auxiliary transmission oil cooler. TV Cable (for transmissions that have one) must be adjusted properly for adequate function of the transmission. All transmissions must be installed, adjusted and maintained by an experienced certified transmission technician. Transmission oil and gear oil must be filled prior to installation. Any and all repairs or tampering made to a product by the client or an agent acting on behalf of the client without prior written authorization by a Monster Transmission & Performance representative will void this warranty. Transmission & Torque Converter orders that receive a warranty longer than 90 Days, must have the transmission/torque converter serviced every 12 months or 12,000 miles, whichever occurs first. When filing a warranty claim you must provide a copy of your service receipt(s) to show proof that the product(s) have been properly maintained. This includes, but is not limited to, transmission/converter fluid flush and change. Any claim that cannot provide a legitimate, dated, service sales receipt will void any and all warranty coverage.The warranty becomes null & void once any transmission is installed in conjunction with a used torque converter. Monster Transmission reserves the right to deny warranty coverage if the issue is believed not to be manufacturer related.

PRODUCT EXCHANGE

During the warranty period, if a transmission replacement has been sent and the original transmission is not returned within 30 days, the client will be charged full price for the new transmission. If a product does not remain operational for the full warranty period then upon return of the defective product shipping pre-paid to Monster Transmission & Performance by the original purchaser, Monster Transmission & Performance will provide a product exchange. If a product is incorrectly ordered or you have received an incorrect product, it is the sole responsibility of the purchaser to return the product for an exchange. The original purchaser is responsible for all shipping costs. Monster Transmission & Performance reserves the right to inspect defective products before an exchange is made. The Buyer/Client gives full authorization to Monster Transmission & Performance to first charge their credit card that is on file if one is available, or secondly, mail an invoice for any shipping cost and/or parts that are not covered by this agreement.

MERCHANDISE RETURNS

All returns / cancellations are subject to a 25% restocking fee. Special orders, special order and/or layaway deposits and down payments are not refundable. The Order Verification Form must be signed and returned within 10 days from the original date of purchase for the warranty to be valid. No returns or adjustments to billing after 30 days on any products. There are absolutely no refunds, only product exchange will be offered for any and all returns. In order to provide better client service, we require prior approval before a client returns merchandise for warranty or for other reasons. All merchandise returned should be sent freight prepaid and insured, and delivered to the following address: 19370 Oliver St., Brooksville, FL, 34601. Monster Transmission & Performance is not liable for any taxes or duties associated with international shipments. Items returned for credit within the 30 days of original purchase date must be in perfect, un-used condition. There are no returns on custom built products.

CORE DEPOSIT PROGRAM
Cores returned within 14 calendar days of order delivery: Client Receives Full Core Refund, as long as the core is returned in original pod, in good rebuildable condition and includes the torque converter.
Cores returned between 15-30 days of order delivery: Client Receives 50% of Core Deposit, as long as the core is returned in original pod, in good rebuildable condition and includes the torque converter.
Cores not returned after 30 days of order delivery will forfeit and Core Deposit assessed.
Transmission warranty does not begin until core has been returned or deposit has been paid in full.
*Damaged cores or orders return without a converter, the refund will be no more than 25% at any given time.

Test Drive Money Back Guarantee Monster Transmission

Monster Transmission is proud to offer you the FIRST & ONLY Money Back Guarantee in the performance transmission market!Our Monster Motto is "We Build More Than Transmissions, We Build Relationships!", and relationships are built on Trust. That's why we created the Test Drive Guarantee, give us the opportunity to serve you. We offer our Clients a Risk-Free shopping experience, if you're not happy with your order, we'll make it right or your money back.

That being said, you can purchase with the assurance of knowing our staff is here to help. It's rare for an issue to arise, however if it does we will make every effort to handle it in a prompt and professional manner. If we're unable to exchange or repair an item, simply return it within 30 days of delivery and we'll issue a refund back to your account. That's it, plain and easy.

Here are the Rules:

  • If an issue arises contact Monster Transmission immediately, we want the opportunity to assist you as soon as possible. Call us toll free at 800-708-0087. We will make it right, whether it be a product Exchange or Repair. Our friendly, knowledgeable team members are ready to shift into action!
  • Any and all returns must first be issued a RMA#, then shipped freight pre-paid by the original purchaser. The RMA# authorizes the return and helps to keep track of your order.
  • Custom orders, electronics, fluid/oil, labor, and shipping are non-refundable.

Take a deep breath and relax, we are always on your side.Our company culture is built on providing service with a smile. Over the years we've been the preferred choice for thousands of automotive experts, enthusiasts, celebrities, and TV shows from around the world. Thank you for your time and we look forward to serving you!

Congratulations on your purchase from Monster Transmission! A product of expert craftsmanship & quality. With every Monster Transmission also comes a Warranty like no other in the industry.

If an issue arises within the warranty time period specified on your invoice contact us immediately, toll free at 1-800-708-0087, we are here to help! On a First Time Issue Monster Transmission offers the following options..

*Warranty does not cover broken parts such as pump, pump components, shafts, drums, and/or cases.

If in the rare event a Second Issue occurs, Monster Transmission will repair the transmission at a flat rate of $499. No hidden fees or surprises here, simply make payment and ship it back freight pre-paid. In the extremely rare situation there is a Third Issue, or an issue that occurs after your warranty has expired, you will be granted a 10% Wholesale Discount on a new transmission which also includes a new warranty.

White Glove Premium Service Plan
If you have purchased the White Glove Warranty Upgrade, you will have an additional $1,000.00 worth of coverage during your warranty time period. This coverage may be used towards shipping costs, fluid, and labor reimbursements. Labor reimbursement is only available for work performed at a transmission certified facility. Please note that any and all reimbursement requests must be made in writing, submitted and approved by Monster Transmission & Performance prior to work being done. Claims submitted without prior authorization will be denied.

Here are some other important notes.
Monster Transmission is only liable for what is specified above. The standard Handshake Warranty does not cover any shipping costs, labor, or fluid (as it is considered a consumable item). Cross-shipping of a replacement transmission is not permitted. In the event a refund takes place, the product(s) must first be returned and the refund shall not exceed the original invoice price, there are no refunds on consumable/electronic/special order items. This document must be signed and returned within 60 days of receipt or the warranty will be considered null and void. Please Fax, Attn: Warranty Dept., 877-275-1615

We stand behind our products
and extend to you a handshake of honesty and integrity. Our ultimate goal is your satisfaction. If your transmission is installed and maintained properly, this warranty will begin on the date of delivery and remain active for the time period specified on your invoice. Thank you for choosing Monster Transmission!

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